Information

Shipping & Returns

Last updated: June 2026

Everything you need to know about how your artwork reaches you, and what to do if you change your mind. For the full legal terms, see our Terms of Sale.

Shipping is included

The price you see on each artwork includes standard shipping. There are no surprise delivery charges at checkout: the amount shown is the amount you pay.

Where we ship

We ship internationally. The list of available destinations is shown at checkout. If your country does not appear and you would like to enquire, please contact us before ordering.

How your artwork is packed

Each work is an original, so it is packed by hand with materials suited to protecting original art in transit. Larger works may be shipped rolled or crated where appropriate to keep them safe.

Dispatch and delivery times

We aim to dispatch your artwork within a few working days of your order. Delivery time then depends on the destination and the courier. As a general guide:

• Italy: typically a few working days after dispatch.
• Rest of Europe: typically around one to two weeks after dispatch.
• Outside Europe: typically two to three weeks after dispatch, depending on customs.

These are estimates, not guarantees. You will receive a shipping confirmation by email when your work is on its way, including tracking details where available. [OMOO: adjust these timeframes to match your actual courier and habits.]

Customs and import duties (international orders)

For international deliveries, your order may be subject to import duties or taxes charged by the destination country. These are not included in the price and are the responsibility of the recipient. Please check your country's rules before ordering if you are unsure.

If your artwork arrives damaged

We pack carefully, but if a work arrives damaged please contact us as soon as possible, ideally within a few days of delivery, with photographs of the work and the packaging and your order reference. We will arrange a solution in line with your consumer rights. Return shipping for a damaged or non-conforming work is at our expense.

Returns

Each artwork is an original, one-of-a-kind piece, so please choose carefully before ordering. Our full Returns Policy is set out in Section 7 of our Terms of Sale. In short:

• Damaged or not as described: contact us promptly with photographs and your order reference. We will arrange a replacement where possible or a refund, and return shipping is at our expense.
• Change of mind: please see the Returns Policy in our Terms of Sale for whether and how a change-of-mind return is accepted. [OMOO: this depends on the policy you set.]
• Always contact us first, using the contact form or the email shown there, before sending anything back, so we can confirm how to proceed.

Refunds

Refunds are issued to the original payment method via our payment provider, Stripe. Depending on your bank, it can take a few additional days for the refunded amount to appear on your statement.

Questions

If anything here is unclear, or you want to check delivery to your country before ordering, please get in touch. We are happy to help.